Refund policy

Return & Refund Policy

Last Updated: October 25, 2026

At PrismPages, we provide digital ebook library memberships with instant electronic delivery. We want every customer to enjoy a smooth and satisfying experience.

1. Digital Products

All products sold through PrismPages are 100% digital. No physical items are shipped, and therefore physical returns or exchanges are not applicable.

Our digital memberships are available for the following durations:

  • 1 Month

  • 3 Months

  • 6 Months

  • 12 Months

  • 24 Months

2. Refund Eligibility

Due to the digital nature of our products and the immediate availability of downloadable content, purchases are generally non-refundable once digital access has been delivered or downloading has begun, except where required by applicable consumer protection laws.

Customers may be eligible for a refund in circumstances including:

  • Digital access was not provided after successful payment.

  • The purchased digital content is defective or inaccessible, and we cannot resolve the issue.

  • A duplicate payment was made accidentally.

  • A refund is required under applicable consumer protection laws.

3. Cancellation Rights

For customers in the European Union or other jurisdictions with statutory cancellation rights, the applicable legal cancellation period and exceptions will be respected.

Where permitted by law, customers may lose their statutory right of withdrawal once digital content delivery begins, provided they have expressly consented to immediate performance and acknowledged the loss of that right.

Nothing in this policy limits or excludes mandatory consumer rights.

4. Membership Cancellation

PrismPages memberships are purchased for a fixed period of 1, 3, 6, 12, or 24 months.

Our listed memberships are one-time purchases and do not renew automatically.

Customers may stop using their membership at any time. However, choosing to stop using the service before the membership expires does not automatically qualify a purchase for a refund.

5. Refund Requests

If you experience an issue with your purchase, please contact us through the Contact Us page on our website.

Include the following information:

  • Your order number

  • The email address used during checkout

  • A brief description of the issue

Our support team will review your request and respond as soon as reasonably possible.

6. Approved Refunds

If your refund is approved, it will be issued to your original payment method.

The time required for the refunded amount to appear depends on your payment provider or financial institution and applicable legal requirements.

7. Contact Us

For questions about refunds, digital downloads, or membership access, please contact us using the Contact Us page on our website.

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